07 3357 59461. Purpose
Life Australia Cleaning & Security Services is committed to protecting personal information and ensuring privacy, confidentiality, and responsible data handling across all operations.
This Privacy Policy outlines how personal information is collected, used, stored, disclosed, and protected in accordance with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- ISO 9001, ISO 14001, ISO 45001 management system requirements
- Security industry legislation and licensing requirements
- Client contractual obligations
- Modern Slavery and Supplier Code of Conduct expectation.
Life Australia is committed to transparency, accountability, and safeguarding personal information entrusted to us.
2. Scope
This policy applies to personal information relating to:
- Employees, job applicants, volunteers
- Cleaning staff, security officers, supervisors, patrol personnel
- Contractors and subcontractors
- Clients, tenants, and client representatives
- Suppliers and service providers
- Visitors to Life Australia premises
- Individuals captured through CCTV, access-control systems, or incident reporting
- Any person interacting with Life Australia’s services
This policy applies to all Life Australia operations, including cleaning, security, patrols, concierge, and facility management services.
3. Types of Personal Information Collected
Life Australia collects personal information only where reasonably necessary for legitimate business, operational, safety, or legal purposes.
a. Identity & Contact Information
- Name, address, phone number, email
- Emergency contact details
- Date of birth
b. Employment & HR Information
- Employment history, qualifications, licences
- Security licence details (for security personnel)
- VEVO/work-rights information
- Police checks, background screening
- Training, induction, competency records
- Rosters, attendance, timesheets
c. Operational Information
- Cleaning schedules, site access logs
- Patrol logs, incident reports, hazard reports
- WHS information and safety documentation
- Payroll and payment information
- GPS attendance monitoring (where applicable)
d. Security-Specific Information
- CCTV footage
- Access-control logs (swipe cards, alarm codes, entry/exit records)
- Alarm response records
- Security incident details
- Information collected during investigations
e. Client & Supplier Information
- Contact details
- Contractual information
- Site instructions and operational requirements
f. Legal & Compliance Information
- Insurance information
- Audit records (ISO, ASIAL, WHS)
- Information required for regulatory reporting
Information may be collected directly from individuals, through employment processes, via client systems, or through operational technology such as CCTV or access-control systems.
4. How Personal Information is Collected?
Life Australia collects information through:
- Employment applications, interviews, onboarding
- Client onboarding and contract administration
- Cleaning and security operational systems
- CCTV, access-control, patrol monitoring systems
- Incident reporting and WHS documentation
- Communication with clients, suppliers, and staff
- Technology platforms (email, portals, mobile apps, GPS attendance systems)
- Legal or regulatory requirements
5. Use of Personal Information
Personal information may be used for:
a. Operational Purposes
- Delivering cleaning and security services
- Rostering, deployment, and operational coordination
- Patrol monitoring and incident response
- Managing keys, access cards, alarm codes
b. Employment & HR Purposes
- Recruitment, onboarding, and training
- Payroll, superannuation, and employment administration
- Performance management and compliance
c. Safety & Compliance
- WHS compliance and incident management
- ISO management system requirements
- ASIAL security compliance
- Insurance and risk management
d. Legal & Contractual Purposes
- Meeting obligations under contracts
- Responding to law enforcement or regulatory authorities
- Supporting investigations and legal matters
e. Service Improvement
- Enhancing service quality
- Improving operational efficiency
- Reviewing client feedback and performance data
Information is used only for purposes reasonably related to Life Australia’s operations.
6. Disclosure of Personal Information
Life Australia does not disclose personal information unnecessarily. Information may be disclosed where reasonably required to:
- Clients and authorised client representatives
- Service providers and subcontractors
- Insurers and insurance assessors
- Professional advisers (legal, HR, WHS, compliance)
- Government agencies and regulators
- Law-enforcement authorities
- Auditors (ISO, ASIAL, WHS, compliance)
- Parties permitted or required by law
All disclosures are made in accordance with legal obligations, contractual requirements, and privacy principles.
7. CCTV, Access-Control & Security Information
Where Life Australia provides security services involving CCTV, access-control systems, patrol monitoring, or other surveillance technologies:
- Surveillance information is collected strictly for security, safety, and operational purposes
- CCTV footage and access logs are stored securely and accessed only by authorised personnel
- Footage may be shared with clients or law enforcement where legally required
- Surveillance systems are managed in accordance with applicable laws and client requirements
8. Information Security
Life Australia implements reasonable safeguards to protect personal information from:
- Unauthorised access
- Loss or theft
- Misuse or interference
- Modification or corruption
- Disclosure or destruction
Security measures include:
- Role-based access controls
- Secure storage systems and password-protected platforms
- Encryption where appropriate
- Confidential handling of keys, access cards, and security codes
- Secure disposal of documents and electronic waste
- Staff training on privacy, confidentiality, and data protection
- ISO-aligned information-management procedures
9. Data Breaches
Suspected or actual data breaches must be reported to management immediately. Life Australia will:
- Assess the breach promptly
- Contain and mitigate risks
- Notify affected individuals where required
- Comply with the Notifiable Data Breaches (NDB) scheme
- Implement corrective actions to prevent recurrence
10. Access and Correction
Individuals may request access to or correction of personal information held about them, subject to legal exceptions.
Requests should be directed to:
Management – Life Australia Pty Ltd
Email: info@lifeaustralia.com.au
Phone: +61 7 3357 5946
11. Complaints
Privacy complaints will be investigated fairly, respectfully, and promptly.
If a matter cannot be resolved internally, individuals may contact the Office of the Australian Information Commissioner (OAIC).
If a matter cannot be resolved internally, individuals may contact the Office of the Australian Information Commissioner (OAIC).
12. Retention & Disposal of Information
Life Australia retains personal information only for as long as necessary to fulfil operational, legal, or contractual obligations.
Information is disposed of securely through:
- Shredding of physical documents
- Secure deletion of electronic files
- Controlled disposal of CCTV footage and access logs
- Secure destruction of outdated security equipment.
13. Review of Policy
This policy will be reviewed:
- At least annually
- When privacy legislation changes
- When organisational practices or technology change
- As part of ISO management system reviews
Updates will be approved by senior management.
