{"id":283,"date":"2026-08-21T23:05:30","date_gmt":"2026-08-21T13:05:30","guid":{"rendered":"https:\/\/lifeaustralia.com.au\/security\/?page_id=283"},"modified":"2026-09-09T16:58:12","modified_gmt":"2026-09-09T06:58:12","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/lifeaustralia.com.au\/security\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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1. Purpose<\/div>\n
Life Australia Cleaning & Security Services is committed to protecting personal information and ensuring privacy, confidentiality, and responsible data handling across all operations.<\/p>\n

This Privacy Policy outlines how personal information is collected, used, stored, disclosed, and protected in accordance with:<\/p><\/div>\n

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  • Privacy Act 1988 (Cth)<\/li>\n
  • Australian Privacy Principles (APPs)<\/li>\n
  • ISO 9001, ISO 14001, ISO 45001 management system requirements<\/li>\n
  • Security industry legislation and licensing requirements<\/li>\n
  • Client contractual obligations<\/li>\n
  • Modern Slavery and Supplier Code of Conduct expectation.<\/li>\n<\/ul>\n<\/div>\n
    Life Australia is committed to transparency, accountability, and safeguarding personal information entrusted to us.<\/div>\n
    2. Scope<\/div>\n
    This policy applies to personal information relating to: <\/div>\n
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    • Employees, job applicants, volunteers<\/li>\n
    • Cleaning staff, security officers, supervisors, patrol personnel<\/li>\n
    • Contractors and subcontractors<\/li>\n
    • Clients, tenants, and client representatives<\/li>\n
    • Suppliers and service providers<\/li>\n
    • Visitors to Life Australia premises<\/li>\n
    • Individuals captured through CCTV, access-control systems, or incident reporting<\/li>\n
    • Any person interacting with Life Australia\u2019s services<\/li>\n<\/ul>\n<\/div>\n
      This policy applies to all Life Australia operations, including cleaning, security, patrols, concierge, and facility management services.<\/div>\n
      3. Types of Personal Information Collected<\/div>\n
      Life Australia collects personal information only where reasonably necessary for legitimate business, operational, safety, or legal purposes.<\/p>\n

      a. Identity & Contact Information<\/strong><\/div>\n

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      • Name, address, phone number, email<\/li>\n
      • Emergency contact details<\/li>\n
      • Date of birth <\/li>\n<\/ul>\n<\/div>\n
        b. Employment & HR Information<\/strong><\/div>\n
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        • Employment history, qualifications, licences<\/li>\n
        • Security licence details (for security personnel)<\/li>\n
        • VEVO\/work-rights information<\/li>\n
        • Police checks, background screening<\/li>\n
        • Training, induction, competency records<\/li>\n
        • Rosters, attendance, timesheets<\/li>\n<\/ul>\n<\/div>\n
          c. Operational Information<\/strong><\/div>\n
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          • Cleaning schedules, site access logs<\/li>\n
          • Patrol logs, incident reports, hazard reports<\/li>\n
          • WHS information and safety documentation<\/li>\n
          • Payroll and payment information<\/li>\n
          • GPS attendance monitoring (where applicable)<\/li>\n<\/ul>\n<\/div>\n
            d. Security-Specific Information<\/strong><\/div>\n
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            • CCTV footage<\/li>\n
            • Access-control logs (swipe cards, alarm codes, entry\/exit records)<\/li>\n
            • Alarm response records<\/li>\n
            • Security incident details<\/li>\n
            • Information collected during investigations<\/li>\n<\/ul>\n<\/div>\n
              e. Client & Supplier Information<\/strong><\/div>\n
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              • Contact details<\/li>\n
              • Contractual information<\/li>\n
              • Site instructions and operational requirements<\/li>\n<\/ul>\n<\/div>\n
                f. Legal & Compliance Information<\/strong><\/div>\n
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                • Insurance information<\/li>\n
                • Audit records (ISO, ASIAL, WHS)<\/li>\n
                • Information required for regulatory reporting<\/li>\n<\/ul>\n<\/div>\n
                  Information may be collected directly from individuals, through employment processes, via client systems, or through operational technology such as CCTV or access-control systems.<\/div>\n
                  4. How Personal Information is Collected?<\/div>\n
                  Life Australia collects information through:<\/div>\n
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                  • Employment applications, interviews, onboarding<\/li>\n
                  • Client onboarding and contract administration<\/li>\n
                  • Cleaning and security operational systems<\/li>\n
                  • CCTV, access-control, patrol monitoring systems<\/li>\n
                  • Incident reporting and WHS documentation<\/li>\n
                  • Communication with clients, suppliers, and staff<\/li>\n
                  • Technology platforms (email, portals, mobile apps, GPS attendance systems)<\/li>\n
                  • Legal or regulatory requirements<\/li>\n<\/ul>\n<\/div>\n
                    5. Use of Personal Information<\/div>\n
                    Personal information may be used for:<\/p>\n

                    a. Operational Purposes<\/strong><\/div>\n

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                    • Delivering cleaning and security services<\/li>\n
                    • Rostering, deployment, and operational coordination<\/li>\n
                    • Patrol monitoring and incident response<\/li>\n
                    • Managing keys, access cards, alarm codes<\/li>\n<\/ul>\n<\/div>\n
                      b. Employment & HR Purposes<\/strong><\/div>\n
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